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CRM and practice operations

CRM for health and fitness coaches.

Manage leads, pipeline stages, consultation bookings, agreements, and payment records in LaunchSite OS. Connect the business side of your practice with the clients and programs you coach.

One operating view

What needs you today,on one screen.

Active clients, pending reviews, today's schedule, compliance, and the tasks you have not closed yet. The practice reads as a single surface rather than five tabs.

Coach dashboard with active client counts, pending reviews, today's schedule, compliance, and task boards

Pipeline

Leads move through stages you defined.

New lead, contacted, consult booked, proposal sent, won. Each stage carries the next action and who owns it, so nothing sits waiting on nobody.

  • 01Drag between stages as the conversation progresses
  • 02Each stage states the expected next action
  • 03Value and last contact visible on the card

Booking, agreements, payments

The commercial side, attached to the client.

A consult booked, an agreement signed, a payment taken. Each one lands on the same record the coaching happens on, so the history is continuous.

  • 01Scheduling that reflects your real availability
  • 02Agreements stored with the client they belong to
  • 03Payment state visible without opening another tool

Tasks and follow-ups

The list that keeps the week honest.

Follow-ups raised by a check-in, an automation, or by you all land in the same queue, attached to the client that generated them.

  • 01Tasks carry the client and the reason they exist
  • 02Automated follow-ups appear alongside manual ones
  • 03Closing a task leaves a trace on the record
Coach dashboard task boards showing to do, in progress, and done columns beside the weekly priorities

Ownership and privacy

One record, correctly scoped.

Practice operations touch commercial and health information in the same place, so who can see what is enforced on the server rather than in the interface.

  • 01Ownership decides visibility, and the browser never sets it
  • 02Assigning work does not widen who can see the record
  • 03Health files stay in private storage behind authenticated access
  • 04Billing and coaching history stay attached to the same client
  • 05Team members inherit access from the practice owner’s plan

Connecting the business to the coaching

Can a prospective client book a consultation?

Coaches can publish a booking page with their availability and share its link. A supported connected meeting provider can supply the call link when a booking is confirmed. The Zoom integration guide explains setup and removal for Zoom.

Can I connect an existing lead-capture workflow?

The Partner API provides supported ways for another system to create and work with LaunchSite OS records. The GoHighLevel setup guide shows one example, and the API reference describes the available operations.

Which plan does my team need?

Client limits, team features, and optional add-ons depend on your subscription. Use the current plan comparison, or contact sales for a multi-coach practice with requirements beyond the published plans.

Your practice, operating clearly

Stop running the business in a spreadsheet beside the coaching.

Bring the pipeline onto the same record as the client work.